1. General Terms and Conditions of Sale
1.1 Availability of Products
Our Product offers and prices are valid as long as they remain visible on the KetzalBlanket.com web site (The Site). If a Product is unavailable after ordering, we will inform you of such unavailability by email as soon as possible. You will then be presented with the choice to order an alternative Product from the Site or to cancel your order.
Ketzal Blanket shall not be liable if products are out of stock or unavailable for orders. Ketzal Blanket reserves the right to change the Products offered on the Site at any time and without any prior notice. In order to improve service quality and ensure greater availability of our Products for all customers of the Site, Ketzal Blanket reserves the right to limit the number of Products that can be purchased per customer.
2. Ordering Procedure
2.1 Selecting Products
You may at any time add Products to your selection by clicking on "Add to Cart", and choose to complete your order or continue shopping. The data recorded by the Site constitutes proof of all transactions made between Ketzal Blanket and its customers.
2.2 Order confirmation
You will be required to confirm the shipping method and to enter the delivery details needed to ship your order successfully: shipping country, title, surname, first name, phone number and delivery address.
When confirming the shipping method, you will have the option, for a gift order, to include a gift receipt.
Once you have completed this step, click “confirm”.
2.3 Confirmation of payment method and payment of order
You may use your delivery address as your billing address or enter a different address. You will then be prompted to select a payment method and enter the relevant information.
2.4 Confirming the order
You will subsequently receive an order summary by email. The acknowledgement of receipt will mention the total amount of the order, details of the shipping and delivery time, the essential characteristics, the quantity and the price and of the Products purchased.
3. Price – Methods of Payment Accepted
The prices of the Products are in Dollars, Sterling and EUROS. Except in the cases of reimbursement issued, Ketzal Blanket will not reimburse the VAT applied on the purchases made on the Site (even in the event where the buyer, after receipt of the Products, re-exports them to a country located outside the European Union).
Ketzal Blanket reserves the right to amend the prices of the Products on the Site at any time and without any prior notice. Products are invoiced on the basis of a price list posted on the Site at the time of your order, subject to the availability of the Products ordered at this time.
All orders must be paid for immediately at the time of ordering.
3.2 Methods of Payment Accepted
We accept payment by PayPal and the following credit cards and debit cards: Visa® and Mastercard®
4. Title Retention
The Products ordered remain the property of Ketzal Blanket until full payment for the Products has been received by Ketzal Blanket.
However, you assume the risks (in particular regarding loss, theft or damage) relating to the delivered Products from the moment they are delivered to the address specified when placing your order.
Products purchased on the site can only be shipped to a postal address.
For security reasons, Ketzal Blanket shall not process any order for which a general delivery address, a P.O. box, or a Cedex address has been provided.
The Products will be shipped to the delivery address specified when placing your order.
5.2 Shipping Costs
Shipping is free on all orders.
6. Returns, Exchanges and Refunds
In the event the product does not comply with your order, you may ask for a refund of the Product(s) purchased under the conditions set out in Section 7 below.
7. Procedure for Returns, Exchanges and Refunds
Products must be returned in their original condition and packaging (the Ketzal Blanket box and if possible the delivery box), together with their purchase invoice or a copy in the case of a partial return. You must return the Products to us within a maximum of fourteen (14) days of delivery.
The cost of the product(s) will be refunded within seventy-two (72) working hours of receipt. You will be sent a confirmation email. The refund shall be issued via the same payment method used for the order and in the same currency used when paying for the order. Please note that your bank may take up to ten (10) business days to issue a refund to your card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times.
7.2 Gifts ordered on the Ketzal Blanket Site
Third-party recipients of gifts ordered on the Site may only exchange the Products via the procedure for return to the Site. Consequently only the customer having purchased the gift may ask for a refund (insofar as it is only possible to credit the bank account of the person having ordered the product). Otherwise, only an exchange for a Product of an equivalent or greater value (the difference in price must be paid by the recipient of the gift) is possible.
8. General terms and conditions of use
The use of the KetzalBlanket.com website and the purchase of any products offered on the Site are subject to these Terms and Conditions of Use. The use of the KetzalBlanket.com website constitutes your acknowledgment that you have read, understood and accepted without reservation these Terms and Conditions of Use and your consent to the terms of the privacy clauses for KetzalBlanket.com (see "Security and Personal Data").
8.1 Security and Personal Data
8.2 Intellectual Property
All materials featured on the KetzalBlanket.com website (drawings, designs, models, illustrations, images, sound tracks, texts, logos, trademarks…) are the exclusive property of Ketzal Blanket. You may not reproduce, by any means or process, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such materials contained on the KetzalBlanket.com website.
The "KetzalBlanket" word mark, the device trademark of the love birds and all other related trademarks and logos, whether or not registered, displayed on the KetzalBlanket.com website are and will remain the exclusive property of Ketzal Blanket.
8.3 Limitation of Liability
Ketzal Blanket shall not be liable to you or any third party for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits or other indirect losses, arising out of or in connection with your use or inability to use the KetzalBlanket.com website.
The KetzalBlanket.com website is operated by Ketzal Limited and Shopify. Shopify hosts and operates the KetzalBlanket.com website, including processing and storing all of the data collected on or through the website.
9.1 What information is collected on KetzalBlanket.com?
You may use the KetzalBlanket.com website without providing any personal information. You will however, need to provide certain information, including your name, address, telephone number and e-mail address, as well as certain financial information (such as your charge or credit card number) if you choose to purchase products offered on the KetzalBlanket.com website for the purposes of paying for the products you ordered and processing your order.
9.2 What use is made of the information you provide on KetzalBlanket.com?
Ketzal Blanket may also disclose the information you provide on the KetzalBlanket.com website to third parties who provide services on or to the KetzalBlanket.com website. To verify your information, authenticate payments and process orders, Ketzal Blanket may disclose certain financial and other information you provide to third parties that provide credit reporting, payment or order fulfillment services.